Privacy policy
Privacy Policy for Naturally Rosey
This Privacy Policy describes how Naturally Rosey ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.naturallyrosey.com.au (the "Site"), or otherwise interact with us through the Site or other communication channels (collectively, the "Services"). This Privacy Policy complies with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised Privacy Policy on our Site and update the "Last updated" date. Where required by law, we will notify you of significant changes.
What Personal Information We Collect
We collect personal information as defined by the Privacy Act, which may include:
- Contact details: Name, address, phone number, and email.
- Order information: Billing and shipping address, payment information, and transaction details.
- Account information: Username, password, and security questions.
- Customer support: Information you provide during interactions with us.
- Usage data: Information about your interaction with our Site, including IP address, browser type, and browsing history.
You may refuse to provide certain personal information, but this may affect your ability to use some features of the Services.
How We Collect Your Personal Information
We collect personal information:
- Directly from you: Through your interactions with our Site, placing an order, or contacting us.
- Automatically: Using cookies and similar tracking technologies to gather Usage Data when you use our Site.
- From third parties: Including vendors, service providers, and business partners, such as Shopify for website functionality and payment processors for processing payments.
How We Use Your Personal Information
We use your personal information to:
- Provide and improve the Services, including fulfilling orders, processing payments, and responding to inquiries.
- Comply with legal obligations, such as those required under Australian law.
- Provide customer support and communicate with you about your account, orders, and updates.
- Market our products and services, subject to applicable consents and laws.
- Enhance security and prevent fraud.
Cookies
Our Site uses cookies to enhance your experience and for analytical purposes. You can manage your cookie preferences in your browser settings. Blocking cookies may impact your experience on our Site.
For more information about cookies used by our third-party service providers, such as Shopify, please refer to their respective policies.
How We Disclose Your Personal Information
We may disclose your personal information to:
- Service providers who assist us with running the Site, including payment processors, IT management, and data analytics.
- Third-party partners for marketing purposes, where you have consented.
- Government authorities, if required by law or in connection with legal proceedings.
- Our affiliates or corporate group members, if necessary for our legitimate business operations.
We will not share or disclose your personal information for purposes other than those outlined in this Privacy Policy without your consent, except as required by law.
Data Security and Retention
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information if it is inaccurate.
- Lodge a complaint if you believe we have breached your privacy.
If you would like to exercise any of these rights, please contact us using the details below. We may request verification of your identity before responding.
Third-Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices of these third-party websites, and you should review their privacy policies separately.
International Transfers
If we transfer your personal information outside Australia, we will ensure that it is protected by appropriate safeguards, including ensuring that the overseas recipient complies with the Australian Privacy Principles or an equivalent law.
Contact Us
For any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at:
Naturally Rosey
Email: rosey@naturallyrosey.com.au
Address: Unit 2/10 Rawlinson Street O'Conner, WA, 6163, Australia
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.